@Article{ CABRERIZO_LÓPEZ_MARTÍNEZ_Morente-Molinera_HERRERA:225-244,

author = { FRANCISCO JAVIER CABRERIZO LORITE and JAVIER LÓPEZ GIJÓN and Mª ANGELES MARTÍNEZ SÁNCHEZ and Juan Antonio Morente-Molinera and ENRIQUE HERRERA VIEDMA } ,

title = { A fuzzy linguistic extended libqual+ model to assess service quality in academic libraries },

journal = { International Journal of Information Technology and Decision Making },

year = { 2017 },

volume = { 16 },

pages = { 225-244 },

doi = { http://www.worldscientific.com/doi/abs/10.1142/S0219622015500406 },

}